We want to give you the best service possible. In order to achieve this, when you interact with us be it live events/retreats/workshops, on our website, within our online community, our app or when you subscribe to our newsletter, we will gather information on you in order to improve these interactions.
The below summarizes how you may interact with us and how we treat your data. Please take time to understand this as it will affect how your data is managed and what you need to do if you have any questions or make any changes.
YOUR PERSONAL DATA, HOW DO WE USE IT?
Personal data means any information that may be used to identify you, such as your name, title, phone number, email address, or postal address.
We use your personal information for the following purposes:
Identity or profile data: names, usernames or other identifiers, encrypted password information, DOB
Contact data: phone number, email address
Financial data: card details or information pertaining to direct debits
Transaction Data: details about payments for memberships, products or services you have purchased from us, preferences, feedback information or survey responses
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Marketing and Communications Data: your opt in preferences for receiving direct marketing from us.
Health data: relevant questionnaire data pertaining to your suitability to attend retreat/workshop or other live events.
HOW DO WE PROCESS YOUR PERSONAL DATA?
We process your personal information on the following legal basis:
We require your personal information because it is necessary for the performance of a contract between you and us (your order of our products, the use of our services such as the community);
We require your personal information for compliance with legal obligations (amongst others to send you a confirmation by email of your purchase, to comply with book keeping obligations);
For certain types of processing we may ask your consent (e.g. sending commercial emails). You may withdraw your consent at any time for the future (withdrawal does not affect the lawfulness of processing based on consent before the withdrawal);
We require your personal information for the purposes of our legitimate interests, including keeping in contact with you about our products and services, analyzing information about site visits so that we can offer better site experiences and tools in the future, to correspond with you.
AM I REQUIRED TO PROVIDE MY PERSONAL INFORMATION?
Yes, you are required to provide some personal information in order for us to process your purchase order. We require the personal information you fill out during the registration, order and payment process, such as your name, email address, credit card details. Without this information, we cannot process your purchase order.
We do not sell or trade your personal information. We make use of service providers, such as the hosting provider of our website, advertising service providers (see also below, with regard to cookies) and an administrative service provider, to be able to offer and operate our website and our business.
HOW LONG IS MY PERSONAL INFORMATION STORED?
If you have purchased a product, we store your personal information as long as you have an account with us. The reason for this being that we will have to notify you when a product is updated. When you close your account, your personal information will be removed, save for information we are required to store pursuant to tax laws in the United Kingdom, such as information relating to your purchase and transactions and our financial obligations during a period of seven years.
The information you contribute to the community as well as your user name and profile information will be shown to other users as long as we offer the community services and as long as the information is relevant for the community.
For the cookie storage periods, see below, with regard to cookies.
HOW DO WE PROTECT YOUR INFORMATION?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. All transactions are processed through a gateway provider and are not stored or processed on our servers.
LINKS TO OTHER WEBSITES
Do we use ‘cookies’?
To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyze the performance, operation and effectiveness of Wix's platform.
To ensure our platform is secure and safe to use.
To learn more about cookies, click here: https://www.allaboutcookies.org/
CAN I TURN COOKIES OFF?
You can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies. If you turn your cookies off, some of the features that make your website experience more efficient may not function properly.
What rights to do I have with regard to my personal information?
Pursuant to EU privacy laws, you have – at least – the following rights:
the right to ask access to your personal information;
the right to have incorrect personal information rectified – you can always change your personal information by logging in on your account on our website;
under certain conditions to have your personal information erased;
under certain conditions to have the processing of your personal information restricted;
under certain conditions to object to the processing of your personal information;
when we use your personal information for direct marketing purposes, you can object to this unconditionally;
(per 25 May 2018) the right to receive your personal information in a structured, commonly used and machine-readable format, where it concerns personal information you have provided to us and the processing is based on your consent or required for the performance of a contract and is carried out by automated means; in that case you may also ask us to transfer your personal data to another processor, where technically feasible;
you have the right to lodge a complaint with the supervisory authority.